![]() ![]() ![]() I cannot say enough wonderful things about the Montage. Definitely a place to bring family for people with Very discerning taste! I've been to many places and have stayed at best resorts. ![]() We stayed here 3 nights and 4 days and that was too short. The trail hike behind the hotel is breathtaking. Another great thing about this hotel is you really don't even have to leave the property. Our stay was so amazing that we want to move to Maui. We enjoyed our trip so much we said we will visit Maui yearly now and stay at the montage. From the valet team to every single person in the hotel. We saw pleasant smiles everywhere we went. They explained the history of Hawaii and the culture. Just like Anna, he made us feel very at home and very welcome. Andrew from housekeeping was also a master ukulele and dropped by my children's ukulele lessons and sand for them and sang for me and my husband. She was very pleasant, knowledgable, personable and had a great personality you could see she loved her child and was kind. Anna the concierge was great and is everything a hotelier should be. My 8 & 12 year old don't like leaving our house but this hotel they said was home to them right away. It was so beautiful my children called it "like our home". You cannot beat the grand entrance that over looks the pool to the beach. Upon arrival to the property, my family and I were blown away by the beauty of montage Kapalua bay. Truly and exceptional hotel! Prior to our stay, the concierge reached out to me to plan our itinerary and discuss with us activities we could do and places we could visit. The hotel staff at the front desk at the Montage was a huge disappointment at best.Įxcellent Excellent property. Both hotels are beautiful, but the difference between the desk staff at the two properties is the difference between night and day. In all honesty, I spent the previous four nights at the Four Seasons Lanai before my five nights at the Montage Maui. The hotel staff at the desk did not make me feel welcome at all and made the difference between me rating this hotel as five stars and three stars and never wishing to stay there again. "It would be helpful if you could vacate the room as soon as possible in the morning". When I contacted the desk, we were told that was impossible since other guests were assigned to our room the same day that we were leaving and they would be arriving at 8AM, even thought check-in was not until 4pm. Checkout was at 11AM and we received a letter under the door for late checkout to contact the desk. She seemed somewhat annoyed with us and told us we were on the third floor (but there was no first floor, so we were on the second floor) and we could see the ocean under the palm trees. We never heard anything from the front desk and when we went back on the third day was told the hotel was full and we could not be moved. She told us she would try to relocate us and get back with us by no later than the next day. Upon check-in we felt we were given a garden view room, but the evening clerk insisted it was an ocean view room. We were on the second floor (even though the evening hotel staff insisted it was on the third floor), and it was difficult to see over the palm trees. We had reserved and were charged for an Ocean View Room, but it was a stretch that we had anything more than a garden view room. The Ugly: We had a huge problem with the front desk clerks, especially the ones that worked the evening shift. I used my cellular provider as it was faster than the hotel internet. The internet was very slow, especially considering the $40 resort fee. We were told valet parking was free, but that was after the $40 a day resort fee and a $30 a day parking fee. The workout room was only open in the evening until 7PM so workouts after dinner were out of the question. The pool furniture could also be updated. The bad: The pool often had leaves in it. The valet and the house keeping staff were excellent and helpful. The beach near the hotel is average but was not too crowded. The lanai is big and has wonderful furniture. The Good: The Montage is a beautiful hotel with big rooms. ![]()
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